Service

100% BEST SERVICE

Two-Year Warranty

Owatch provide 24 months warranty from the date of delivery agreed. ( 6 months for headset & exclude artificial damages and easy-broken parts )

Software Support For Whole Life

We have a professional team tracking and provide software support for whole life

Installation & Training

Provide professional installation & training service online by Owatch service team and experts

All Free For Replaceable Parts & DHL

During the warranty period, both repalceable parts and parcel freight to customer is all free

Troubleshoot Online

When problem happen, we service team will guide clients to troubleshoot and confirm the problem by wechat or by whatsApp together

7X24 After-Sales Service

We provide 7X24 hours After-Sales Service

100% BEST SERVICE

Two-Year Warranty

Owatch provide 24 months warranty from the date of delivery agreed. ( 6 months for headset & exclude artificial damages and easy-broken parts )

Software Support For Whole Life

We have a professional team tracking and provide software support for whole life

Installation & Training

Provide professional installation & training service online by Owatch service team and experts

All Free For Replaceable Parts & DHL

During the warranty period, both repalceable parts and parcel freight to customer is all free

Troubleshoot Online

When problem happen, we service team will guide clients to troubleshoot and confirm the problem by wechat or by whatsApp together

7X24 After-Sales Service

We provide 7X24 hours After-Sales Service

On Service Time

9 AM to 6 PM [Chinese time]
Monday – Sunday

[If need service at other times, please make an appointment with the after-sales team in advance]

On Service Time

9 AM to 6 PM [Chinese time]
Monday – Sunday

[If need service at other times, please make an appointment with the after-sales team in advance]

Contact Details

Want to get in touch? We’d love to hear from you. Here’s how you can reach us.

Wechat

Account: Serviceteam01

[Wechat install at: www.wechat.com ]

Number: +86 138 2600 6176

[WhatsApp install at: www.whatsapp.com ]

E-mail

Send e-mail to our service team

at: service@stekiamusement.com

Contact Details

Want to get in touch? We’d love to hear from you. Here’s how you can reach us.

Wechat

Account: Serviceteam01
[Wechat install at: www.wechat.com ]

Number: +86 138 2600 6176
[WhatsApp install at: www.whatsapp.com ]

E-mail

Send e-mail to our service team
at: service@stekiamusement.com

After-Sale Guarantee

Remote To Fix

If that’s software issue, we remote to fix it

Send Replaceable Parts Immediately

If parts are damaged and need to be repaired during the warranty period, customer no need to send back first and wait after repairing, instead, we will send the replaceable part immediately

Repaceable Parts Sent by DHL

All replaceable parts we sent by DHL or other fast parcels to save time, not regular slow express delivery